Here is how you can interpret the results:
- Monitor - Not strong drivers of the outcome metric (in this example, eNPS). However, these are opportunities to keep an eye on because there is room for improvement.
- Focus - Strong drivers of the outcome metric and the biggest opportunity areas. In other words, these are the “weakest” potential driver variables relative to the benchmark.
- Sustain - Not the strongest drivers nor the biggest opportunities. Keep an eye on these areas to maintain them.
- Leverage - Strong drivers of the outcome metric and cultural strengths, use these to improve focus qualities.