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Interpret Your Driver Analysis Graph

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Here is how you can interpret the results:

  • Monitor - Not strong drivers of the outcome metric (in this example, eNPS). However, these are opportunities to keep an eye on because there is room for improvement.
  • Focus - Strong drivers of the outcome metric and the biggest opportunity areas. In other words, these are the “weakest” potential driver variables relative to the benchmark.
  • Sustain - Not the strongest drivers nor the biggest opportunities. Keep an eye on these areas to maintain them.
  • Leverage - Strong drivers of the outcome metric and cultural strengths, use these to improve focus qualities.
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